Shipping & returns
My order says delivered but I don't have it?
If your order status is saying it has been delivered check that your delivery address was correct & that no one else at your home, office or building may have accepted the delivery for you. If you still have not been able to locate your parcel 24 hours after a delivery notice has been given please contact us so we can open an investigation with the courier.
My order is incorrect
First of all, our apologies! Please contact our admin to rectify this issue and we will be more than happy to assist. Admin@girltimebeauty.com
Can I make changes to my order?
Unfortunately, once an order has been placed we are unable to make any changes.
Where is your shipping location?
Perth, Western Australia.
How long will my order take to arrive?
Express orders are shipped within 1-2 business days (excluding Public Holidays) via Australia Post.
Standard orders are sent within 2-3 business days of purchase (excluding Public Holidays) via Australia Post.
Once posted you can track your order using the tracking number sent to you by Australia Post. Please check your junk box for this
How long do international orders take to arrive?
International orders will be packed within 2-3 business days (excluding public holidays) and sent via Australia post.
Please allow 5 - 15 business days for order to arrive (depending on country).
All international parcels will require a signature upon delivery.
If your parcel does not arrive within 20 business days please email admin@girltimebeauty.com with your order number.
I forgot to use my discount code, can I still use it?
Unfortunately, once an order is processed we cannot apply a discount code.
Do you ship worldwide?
Yes! Girltime is global.
Can I return my item?
Unless faulty - For hygiene reasons we are unable to accept returns.
Do you offer refunds?
For open and used products we do not offer refunds
Can I shop in store?
Yes we do have local pick up in our Perth Salon. When purchasing online please allow time for us to pack your order. You will be notified by email when your order is ready for collection
Totally Glueless
Do they cause damage to the natural lash?
No, they do not cause any damage to your natural lashes as the glue is a soft and flexible substance. It has the power to hold onto the lashes however if you pull on them, they will not resist therefore will not pull out any of your natural lash hairs. Over the 3-5 day period of wear the power of the glue will become less as the bond comes into contact with natural oils on the lash, moisturizers and serums. This means once you are ready to remove the lash, the power of the glue will not be as strong as it was on day one. Keep in mind that you naturally shed 1-5 Telogen (adult) lashes per day so as you remove the Totally Glueless Segments you may see these adult lashes come away with the glue as they were not able to shed naturally whilst they were on. You will know that these are adult hair by looking at their length and there will be no pain as you remove them. If you want to wear your segments for a shorter amount of time you can use any oily substance to make the glue less sticky to aid removing them.
How long do they last?
With correct wear 3-7 days. Rubbing your eyes, Rubbing your eyes while wet / watery or contact with serums or oils will all be factors in your Totally Gluelesss segments coming off sooner than anticipated
How do you remove them?
No remover Necessary, simply pull to remove. Oil substances can be used to assist if required.
Can you use them again?
Yes. If you loose a segment by rubbing you can re stick this segment. This may get you another day to 2 days from that segment. Once worn and the glue has lost its tacky stick you can remove the glue by pulling it off and re wearing the segment with Grip it glue to get another 5-7 days of wear. Rubbing alcohol can be used prior to second use to clean them.
I'm new, what do I need?
All you will need is our applicators, however for best results we recommend purchasing our lash bubbles as well to properly clean your lashes before application.
Will they come in pre mapped styles?
Yes pre mapped styles are in the works! If you are looking at the segments with the different lengths in the boxes please see our Blog post on how to use the segments to your advantage to create the best lash effect for your eye shape.
How many styles are there?
Currently there are 6 totally glueless styles to choose from.
How many lengths do you have?
At this stage each pack comes with 3 lengths to create multiple effects. In the near future we will also be adding boxes with just one or two lengths.
Can you get them wet?
Yes, they can get wet. After they are wet lightly fan them dry and re clamp them to re lock them in place. This is not necessary after washing your face. This is only necessary if you are completely drenching your lashes.
Can I be a stockist?
Absolutely! Email admin@girltimebeauty.com to speak to Dani to find out more information
Go Lashes
Is the glue included?
Unless you are purchasing “the kit” where glue, sealer, remover and applicators are all included you will need to purchase these items separately.
Should I get black or clear glue?
Grip It glue comes in clear & black. Confident users will prefer using black as it is more discrete. Clear glue starts off white meaning lash newbies may feel more comfortable seeing where the glue has been applied. Choose between one or both for twice the grip.
How do I apply them?
Please see our “How to” page for full descriptions & demos on how to apply your lashes. We also have “how to” videos in our highlights & guide section on our Instagram page.
How do I remove them?
Please see our “How to” page for full descriptions & demos on how to remove your lashes. We also have how to videos in our highlights & guide section on our Instagram page.
How long do they last?
With proper application they will last 5-7 days. To prolong the life we recommend using the sealer 3-4 days into wearing them for extra hold.
Can I wear them for one night?
Yes! Some customers like to use our Grips It glue even just for the night as it provides extra security and hold on the lashes without damaging your natural lashes.